Terms & Conditions

The following terms and conditions apply to entering any events at The Glow Worm Tunnel Trail Running Weekend.

Insurance:

Mountain Sports has $20 million public liability insurance. This is compulsory in order to operate on NPWS land.

This does not include personal accident insurance. It is strongly recommended to take out your own personal accident and ambulance cover for the event. Your private health insurance policy may include this, but you will need to check with them.

Terms and Conditions:

Refunds
Refunds.

More than 60 days from the event (before April 16, 2017) – 50% refund.

59 days or less from the event date – No Refund – Transfer only.

Shirts that have been ordered cannot be refunded as this is custom made apparel. Please arrange for pick up of such items at the event. Mountain Sports does not post out.

Transfers

You always have the option to transfer your registration. Transfer cost is $25 and can be transferred to anyone who is eligible to enter the event. This can be done up until the final check in for the event. In the case of a late transfer – personalised items including racebib may not be able to be adjusted to the new participant.

Follow this procedure to gain a refund.
1) Email your name and request to info@glowwormtrail.com.au
Do NOT – message us on Facebook or call us to request a refund or transfer. Do not email any other email address to ask for a refund. All refunds MUST go through the email address: info@glowwormtrail.com.au No withdrawal and refund requests will be taken over the phone or on facebook, twitter or instagram!.

Transfers
A transfer fee of $25 is payable to transfer from one runner to another.
A transfer fee of $25 plus any difference in entry fee is payable if you change event.
ALL tranfsers are to be made at the event prior to the event. If transfering into an event you need to arrive 60 minutes prior to start time to ensure you can get your entry transfer done. Please go to the page here: HERE and fill out and bring along the relevant forms on the day. Also please bring cash for your transfer fee.

Cancellation of the EVENT

If the event has to be cancelled due to weather conditions, natural disaster, acts of god, terrorism, war or any other reason so deemed by the organisers, the event will be rescheduled if possible and no refunds will be issued. If the event is not rescheduled – no refund will be forthcoming.

Fees payable that are not refunded.
Processing Fee – Upon entry you will pay a fee to Register Now which is processing fee and a percentage of the total paid. The amount is usually between $3 and $8. This processing fee is NOT REFUNDABLE.
Merchandise – All merchandise is available for pick up at check in at the designated times. If you do not pick up your merchandise – we do not post out and we do not refund this. It is your responsibility to pick it up or get a friend to pick it up for you.

Multi Event Entries
These are available at a discounted price and are for a single person to use. Under no circumstances are multi event entries able to be split and shared among multiple runners.

Foundation Membership
Foundation members carry a discount on their entry fee. If these runners are trasnfering their entry to another runner and the other runner is not a foundation member they will need to pay the “foundation discount gap”.

Contact:
Customer Service
info@glowwormtrail.com.au
or 0415 308 977